Frequently asked questions

FAQ

How often do filters need replacing?

  • It has been recommended by healthcare professionals to replace the filter cartridge every 3 months
  • Our in house produced filters are Long-Lasting due to their quality, reducing the need for frequent filter replacements, saving you money.

Will it fit on my tap?

Hydro Pure fits 98% of taps with round-tipped aerators. All necessary tools and adapters are included. If the provided adapters don't fit your faucet, contact us with a photo of your faucet, and we will send additional adapters at no cost.

Hydro Pure will NOT fit taps that are square shaped, pull out, hand-held, spray-style, or faucets with a sensor.

How does it work?

  • Our tap water filter uses a combination of physical filtration, chemical adsorption, and ion exchange to remove impurities from tap water.
  • Through our 5 specially crafted layers that are built in, our filter is by far a stand out within the market when it comes down to water purification.

Does HydroPure come with a warranty?

We provide 12 Months warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us VIA the "Need Help?" Button.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).